Friday, June 6, 2014
If you have a known traveler number, you might want to pay attention to this blog post. Why? Your next TSA Pre✓™ opportunity may be impacted by how you use this information.
We have learned that TSA Pre✓™ travelers who receive their KTN only add it directly to their frequent flyer profile. You may think you are all set, but more may be required to be eligible for TSA Pre✓™ on your next flight.
Your frequent flyer profile – for one of the 11 TSA Pre✓™ participating airlines – makes the booking process easier, quicker and more efficient when booking on that particular airline website ONLY for future flights; your name, KTN and other personal/billing information is automatically populated when you use that site for future reservations.
But we want to make a few very important points about this process:
- If you add your KTN to your profile and have reservations that have been already booked, your frequent flyer profile will NOT update past reservations with this number. Solution: contact your air carrier directly to add your KTN.
- If you make reservations via a third-party website (not on the airlines’ website directly) and/or travel agency, sometimes they won’t transmit your KTN to the airline. Some systems don’t allow you to enter a KTN and only have a “Redress” field. (Never enter your KTN in the redress field.) Solution: contact your air carrier directly.
- Even though you save your KTN in your frequent flyer profile, it will not associate your KTN with reservations automatically. Solution: contact your air carrier directly.
Contact your air carrier
We recommend that when in doubt, call your air carrier to verify that your Secure Flight data matches and make any corrections. Verify that the airline has your first/middle/last name and correct date of birth exactly as you applied and/or received your KTN. (For participants in a U.S. Customs and Border Protection trusted traveler program, your PASSID is your KTN.)
Your individual reservation — not just your frequent flyer profile — must include your KTN. Incorrect name and/or date of birth information will not clear you to receive TSA Pre✓™ expedited screening on that flight. This also will happen if you incorrectly enter your KTN or enter it in the redress field.
Some airlines allow you to pull up your individual reservation, and verify your KTN is in that record. We recommend you check, just to be sure. It only takes a few minutes of your time.
What happens if I didn’t receive TSA Pre✓™? What are my options?
Travelers with a KTN are more likely to receive TSA Pre✓™ expedited screening on a consistent basis. If you didn’t receive it, most likely it was due to one of these issues outlined above.
If you check-in online before your flight and don’t see a TSA Pre✓™ indicator on your boarding pass, contact your air carrier. They can update your Secure Flight information right away. If everything matches, you will be able to re-print your boarding pass again, hopefully with TSA Pre✓™ this time!
Other tips from TSA
Check out these tips/previous blog posts to help troubleshoot the issue. We want to make sure that those who applied for a KTN receive TSA Pre✓™ when they fly.
As always, TSA continues to incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening.