After years of vigilant service, Veterans must remain vigilant online
The internet is a powerful tool for Veterans. It allows them to keep up with friends, access their hard-earned benefits and shop for the things they need. Unfortunately, former service members are more likely than civilians to be targeted by online scammers while doing these things. Veterans are twice as likely to lose money to fraud because of identity theft, phishing, impostor scams, and investment, loan, or donation deceptions.
Many of these scammers target Veterans to alter or access their government-provided aid, swindling them out of the money or benefits they have earned. This is a widespread issue. Nearly 80% of Veterans say they have been targeted by scams due to their service, according to an AARP survey. These scams are diverse and range from phishing attempts to solicitations for fraudulent Veteran-focused charities.
“Help the Vets” is one example of a fraudulent charity targeting Veterans. It claimed to fund medical care and mental health services for Veterans. An investigation found that “Help the Vets” spent 95% of donations on administrative costs and compensation for its founder. Just 5% of proceeds were actually used to benefit Veterans.
Scammers and identity thieves also target financially stressed Veterans with promising investment opportunities. Recently, a man defrauded about 2,600 people—many of whom are pension-holding Veterans—in a Ponzi scheme. The investor told these pension holders to make monthly payments and disguised them as cash flows.
Identity thieves have developed both low-tech and high-tech ways to steal Veterans’ data, like shoulder surfing and skimming. Shoulder surfing requires that someone physically look over your shoulder to steal your password, PIN, or credit card number. Skimming utilizes a device that fits onto regular credit card machines, allowing scammers to steal your credit card information.
How to protect your information
Veterans can take simple actions to better protect their information:
- Use unique passwords for your online accounts. Re-using passwords increases the risk of cyber theft.
- Use multi-factor authentication (MFA). This combines more than one authenticator type based on information users know and information users receive. It also adds another level of security when Veterans log in to access and manage VA services and benefits.
VA works hard to prevent Veteran identity theft. VA delivers cybersecurity awareness training for all VA employees. It ended the use of Social Security numbers in its business processes. Lastly, VA gives free credit monitoring to Veterans and beneficiaries whose data was compromised by a VA breach. Veterans or beneficiaries of identity theft not caused by a VA breach can contact the toll-free Identity Theft Help Line at 1-855-578-5492 from 8 a.m. to 8 p.m. ET, Monday through Friday.
Veterans can also find additional information on protecting their identity and what VA is doing to help by visiting the More Than a Number website.
VA’s Office of Information and Technology contributed this report.
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