Jackson County Airport Authority
1000 Terminal Loop Parkway
Medford, Oregon 97504
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January 31, 2023
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News & Events
16 April 2020

Allegiant Airlines, "Going the Distance for Health and Safety!"

Health and Safety of Passengers and Crew is Top Priority

Allegiant Airlines, "Going the Distance for Health and Safety!"

Straight from Allegiant's website is their promise to customers on health and safety. You can visit the link at the bottom of the page to read their "Going the Distance," promise or book flights.

Allegiant Airlines - "Together We Fly" is more than a phrase, it's our promise to you. That's why we are taking important steps to protect the health and safety of you, your loved ones and our team members.

We work closely with the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and other authorities and experts. Based on their direction, we ensure our actions not only follow current guidance but, exceed the recommended standards so you can fly with confidence.


Our aircraft are cleaned and disinfected to the highest possible standard, exceeding CDC and Airbus guidance.

  • We maintain a comprehensive cleaning program for all aircraft that includes a regular schedule of standard and deep-clean procedures.
  • All touch surfaces, from seatbelts and tray tables to galleys and lavatories, are sanitized and disinfected thoroughly during every cleaning.
  • Adhering to hospital-grade standards, we routinely treat all aircraft with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule, along with regular cleaning practices, far exceeds manufacturer guidelines. This product is safe and effective, forming a colorless, odorless protective barrier on all surfaces.
  • Disinfectant wipes are stocked on all aircraft and available to customers by request.

We’re setting a new standard for air purity and adopting a low-touch service approach (limiting unnecessary personal contact and shared items) to prevent cross-contamination and help keep everyone healthy.

  • The air quality on our planes exceeds HEPA standards thanks to our VOC (volatile organic compound) filters, which remove additional organic compounds. On average, cabin air is changed every three minutes through a continuous flow of fresh and VOC-filtered air.
  • All inflight service items—all food and all beverages—are pre-packaged and factory-sealed when served.
  • Crew members wear gloves during inflight service, and service frequency has been reduced to once per flight. Customers can use the Call button to make additional service requests.
  • Inflight magazines and inserts have been removed from all seatbacks. Required safety briefing cards are cleaned and sanitized daily.
  • Customers are encouraged to scan their own boarding passes to prevent unnecessary handling of personal items.
Social Distancing

Social distancing practices have been put in place whenever possible—during check-in, at our gates and on board our aircraft.

  • We observe social distancing at check-in, when waiting at gates and during the boarding process. Posted signs and regular announcements provide friendly reminders.
  • Crew members may reseat boarded customers to provide additional distancing when possible.
  • Customers are encouraged not to book the middle seat, unless it’s to ensure families can sit together.

We are dedicated to making air travel and your journey with Allegiant as safe and healthy as possible. We continue to enhance our services and develop new ways to address these issues. Additionally, we are actively working with government officials and our airport partners to advance system-wide initiatives. Both on the ground and in the air, Allegiant is Going the Distance for Health and Safety.