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Citizen Alert Test FAQ's

Citizen Alert Test FAQ's

Author: Emergency Management /Wednesday, December 19, 2018/Categories: News, Citizen Alert

Jackson and Josephine County Citizen Alert: Frequently Asked Questions

 Why did you call me?

You were contacted by the Citizen Alert notification system as part of the semi-annual test conducted today.

Have you done this before?

This is the second test for Jackson County residents, and the first test for Josephine County residents. Jackson and Josephine County Emergency Management will routinely test the Citizen Alert System twice annually- in February and September.

What is the Citizen Alert/Everbridge Program?

This service allows you to opt-in to receive notifications via cellphone calls, text messaging, e-mail and more, based on the locations you care about. You can choose to receive notifications about events that may affect your home, workplace, family's schools and more.

How long has the County used Citizen Alert?

Jackson County has been using Everbridge since 2001. Josephine County just purchased the system a few months ago.

When will it be used? How often will you call me?

This system will be used to notify you about imminent threats to health and safety as well as informational notifications that affect your locations or work environments. Administrators may send notifications regarding severe weather, flooding, gas leaks, police activity and more. Starting this year, Jackson and Josephine County Emergency Management will routinely test the Citizen Alert Emergency Notification System twice annually.

Will I still get emergency notifications if I don't sign up/Opt in?

Only if you have a landline telephone. If you don't have a landline telephone, and you do not opt-in to the system and create a username and password, you will not receive notifications. Visit RVEM.org to sign up today.

 What if my phone number or email address changes? How can I change my contact info?

The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information

 I have enrolled/signed up/Opted In in the past, but cannot log in or remember my…

Please visit RVEM.org. If the instructions and forgotten username or password tools provided on the webpage are unable to help you, please send an email (address listed on the page) for further assistance.

Will my contact information be shared with others?

No. The information that you provide will be used only by this organization for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.

 Is this a scam?

No. The system uses listed and unlisted landline phone numbers provided by the phone company and contact information users choose to share when they opt-in. That information will not be given or sold to any other vendor or organization.

 Can you take me off the list?

Landline telephone numbers cannot be removed from the list. Users who provided other methods of contact while enrolling may be updated or removed by logging into profile at any time.

 Can I get alerts on my cellular phone?

Yes. By opting in, you may elect to be contacted by cellular phone, text message or email. You can also tell the system in what order to contact you and specify locations that you wish to receive alerts about, i.e. Home, Work, School, Parent’s house, etc.

 What is the difference between this and the EAS (Emergency Alert System)/EBS Emergency Broadcast System)?

The EAS (EBS) Emergency Alert System provides alerts from Federal, State and Local authorities over radio and television stations and some newer cell phones. It is managed and controlled by FEMA.

Citizen Alert is a system tailored for Rogue Valley residents and is used to notify residents of important public safety information, such as wildfire evacuations, hazardous materials accidents or even a fugitive in your area.

 Are VOIP phone numbers included automatically?

We cannot guarantee a VOIP phone number will be included in the landline directory. VOIP providers (Charter, Century Link, Verizon, etc.) have the option of sharing numbers with the database, but not all choose to do so. We recommend you sign-up for Citizen Alert to ensure your contact information is available.

 How often is the Landline database updated?




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