Important information to know:
- Unless it is an emergency, you should not go to your doctor or dentist’s office. Most providers are setting up visits by telephone or video call, as many needs can be addressed this way.
- To protect both you and health care workers, the Oregon Health Authority and the Governor’s office are asking people to avoid going to providers’ offices, urgent care facilities or hospital emergency rooms.
- Symptoms of COVID-19 include fever, cough and shortness of breath.
- If you are feeling those symptoms, call your primary care provider’s (PCP) office.
- Your PCP will advise you on the best next step, which might include a visit by telephone or video call.
- All OHP members can now extend their prescriptions to 90 days or get prescriptions delivered by mail.
- It is important that everyone stay home during these times, if you are out in public accessing essential services you should wear a mask and practice physical distancing, wash your hands frequently or use hand sanitizer if you do not have access to soap and water, do not attend or host social gatherings, and stay home and away from people if you are sick.
If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself below are some resources:
- Help is available. We know many people are experiencing stress and anxiety in this challenging time. You are not alone.
- For mental health and substance use treatment services, please call your provider for information on how to get the support you need. Many providers are maintaining appointments by phone or video.
- OHP members can access mental health or substance use treatment without a referral. If you are a member of Jackson Care Connect visit http://jacksoncareconnect.org/for-members/find-a-provider if you are a member of AllCare visit https://www.allcarehealth.com/medicaid/lookup-tools/find-a-doctor or call customer service if you need help finding a provider.
- If you need immediate help, assistance is available anytime through these services:
- Call 911 for emergency and life-threatening situations
- Jackson County Crisis line: Call 541-774-8201 or text HOME to 741-741 o Disaster Distress Hotline: 1-800-985-5990 * https://www.samhsa.gov/find-help/disaster-distress-helpline
- National Suicide Prevention Lifeline: 1-800-273-8255, Ayuda En Español Red Nacional de Prevención del Suicidio 888-628-9454
- Trevor Project for LGBTQ youth: Call 1-866-488-7386 or text TalkWithUS to 678-678
- The National Domestic Violence Hotline at 1-800-799-7233 or text LOVEIS to 22-522.
- Senior Loneliness Line (503)200-1633
- Military Helpline (888)457-4838
- YouthLine (877)968-8491 or Text HELLO to 741741
If you need help with addiction:
Out of work? Lost your insurance?
You may qualify for the Oregon Health Plan (OHP)
- OHP provides access to essential medical care, prescription coverage, mental health care and more.
- It can also connect you to resources for food, housing, and other services.
- Contact OHP at 1-800-669-9075 or
- You can also make an appointment with an OHP enrollment assister at La Clinica or Rogue Community Health.
Several organizations are providing help with food:
- SNAP (also known as Food Stamps): 541-776-6172
- WIC: Call 541-774-8203 or text WIC 855-11
- The following organizations are providing to-go meals:
- St. Vincent de Paul: 541-772-3828
- Men’s Medford Gospel Mission: 541-779-1597
- Salvation Army: 541-773-6965
- Set Free Christian Fellowship: 541-773-4004
- ACCESS: 541-779-6691
- Local schools are providing free breakfast and lunch for children, and access to online learning tools. Check with your school district for more information.
Some cities and counties are changing their policies or adding additional resources to help renters and people experiencing houselessness. See their websites for more information.
Many cities are working to help people with utility payments. Call your city or visit their website to learn more.
Available for medical personnel, healthcare workers, first responders, essential personnel and vulnerable populations:
- Rogue Valley Family YMCA: 541-772-6295 x114
- Ashland Family YMCA: 541-482-9622
More resources in the community that are available during this time: