Jackson County (County) hereby invites proposals from qualified, experienced firms providing uniformed, non-armed, DPSST certified, security officer services for the award of a Jackson County Services Contract to manage and operate non-armed security officer services at the Jackson County Health and Human Services building and parking garage respectively located at 140 S. Holly Street and 160 S. Holly Street, Medford, Oregon (HHS Building and Parking Garage).

Scope of Work: The Contractor will provide uniformed, non-armed, security services at the HHS Building and Parking Garage 7:30am-6:30pm business hours, five (5) days per week, Monday through Friday. The current average daily hours are approximately eleven (11) hours. The primary duty of security officers will be to ensure a presence at the HHS Building and Parking Garage. A detailed Scope of Work will be developed with the successful Proposer which will assume these responsibilities for a period of three (3) years from the effective date of a Jackson County Contract for Services (Exhibit 2). The County reserves the right to extend term for two (2) additional 1-year periods.  

The County is soliciting this Request for Proposals ("RFP") from companies capable of operating and managing on-site, non-armed security at the HHS Building and Parking Garage in a safe, efficient, and cost effective manner to the full range of County employees, clients, community partners and visitors. The County reserves the right to make changes during the life of this Contract.

The successful Proposer, also referred to as Contractor, shall have primary responsibility for managing HHS’ non-armed security services and ensuring that the goals and requirements are continually met. Contractor will receive compensation based on the number of daily service-hours provided.  

Contractor will provide uniformed, non-armed security personnel during business hours 7:30am -6:30pm, Monday through Friday. A manager or management assistant of contractor shall be on-call and available to make decisions and to handle all personnel and staffing issues seven (7) days per week, twenty-four (24) hours per day.

The County’s requirements for its non-armed security operations during the term of Contract are:

1. To maintain a security presence and provide good quality customer service to County employees, clients, community partners and visitors in the HHS Building and Parking Garage when not on a rest or meal break.

2. To provide good, quality customer service and non-armed security for the County employees, clients, community partners and visitors to the HHS Building and Parking Garage.

3. To provide efficient and timely support to HHS employees during an emergency event.

4. To provide security services, as determined by the Director of HHS, and deliver efficiently with good quality customer service in the loading/unloading zone as trained by appointed HHS staff, which may include, but not limited to, parking instructions, delivering citations and wheelchair assistance.

5. In conjunction with HHS staff and law enforcement officers, to respond efficiently in an allotted amount of time to code grey and/or law enforcement needs inside or outside of the HHS Building and Parking Garage and to conduct the appropriate security sweep of the HHS Building and Parking Garage as trained by HHS staff.

6. In conjunction with HHS staff and Diamond Parking personnel, to monitor parking compliance in the HHS Parking Garage including, but not limited to, the loading and unloading zone, HHS employee only parking, and County motor pool parking.

7. In conjunction with HHS staff and Diamond Parking personnel, to issue parking violation warnings and citations in the HHS Parking Garage as directed by appointed HHS staff.

8. To complete reports, inspections, conduct various patrols and other duties during the length of the contract as assigned by HHS.

9. In conjunction with HHS employees, to handle unattended items and lost and found items as trained by HHS staff.

10. In conjunction with HHS staff, to assist with HHS Building evacuations as trained by appointed HHS staff.

11. To comply with additional directives from the Director of HHS regarding additional security duties and/or responsibilities as needed at the discretion of HHS.

12. To assist and communicate with local, state, and federal agencies as needed.

13. To ensure all security-assigned personnel meet and maintain all required current DPSST certification standards for armed security while assigned shifts at the HHS Building and Parking Garage.

14. To maintain enough qualified, DPSST licensed, non-armed security staff to provide service during business hours 7:30am-6:30pm, Monday through Friday.

15. To make necessary adjustments in the time required as mandated by the Director of HHS and/or local, state, or federal agencies as change occurs.

HHS may request additional non-armed security officers with 72- hour notice to the Contractor. HHS may request additional non-armed security officer(s) without notice when dealing with emergencies. The Contractor shall provide security officers as requested during emergencies as quickly as possible.